Refund policy
Return & Refund Policy
At 1CarPartsWholesale, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Window
We offer a 30-day return policy starting from the date your order is delivered.
To be eligible for a return, you must request the return within 30 days of receiving your item.
2. Return Eligibility
Returned items must meet the following conditions:
- Item must be unused
- Item must be uninstalled
- Item must be in original condition
- Product must remain suitable for resale
- Original packaging is preferred whenever possible
- Order number is required
- Photos may be required (especially for damaged items)
3. Non-Returnable Items
For quality control and resale reasons, we do not accept returns for:
- Used products
- Installed products
- Items showing signs of installation
- Automotive parts with mounting marks
- Automotive parts with bolt marks
- Products damaged due to improper installation or misuse
These items are not eligible for refunds.
4. How to Start a Return
To initiate a return, please contact us at:
Please include:
- Your order number
- Photos of the product
- Photos of the shipping label
- Reason for the return
Once your return request is reviewed and approved, we will provide:
- Return instructions
- Return shipping label (if applicable)
- Return authorization details
Important: Returns sent without prior approval will not be accepted.
Return Address
Please contact our customer service team before sending any return.
We will provide the correct return address after your request is approved.
Do not send your return to the address listed on your package.
That address may not be our authorized return facility and may delay your refund processing.
5. Return Shipping Costs
Covered by 1CarPartsWholesale
We will cover return shipping costs if:
- You received the wrong item
- The product arrived damaged
- The product has manufacturing defects
- Components are missing
Customer Responsibility
Customers are responsible for return shipping costs if the return is due to:
- Ordering the wrong product
- No longer wanting the item
- Style preference changes
- Other non-quality-related reasons
For customer-remorse returns:
A flat $25 return shipping label fee will be deducted from the final refund.
Restocking Fees
We do not charge restocking fees.
6. Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
If approved:
- Refunds will be issued to your original payment method
- Refund processing takes approximately 3 business days
Please note your bank or credit card provider may require additional time to post the refund.
If more than 10 business days have passed after approval, please contact:
7. Exchanges
The fastest way to receive a replacement item is to:
-
Return the original product
-
Place a new order for the replacement item
If the exchange is unrelated to product quality issues, customers are responsible for return shipping fees.
8. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
Please contact us within 7 days of delivery and provide photos.
Contact: info@1carpartswholesale.com
We will arrange either:
- A replacement
- A full refund
at no additional cost.
Lost Packages
For packages:
- Lost in transit
- Marked as delivered but not received
Please refer to our Shipping Policy for assistance.
Contact Information
Customer Service Email: info@1carpartswholesale.com
Phone: +86 17788562316
Business Information
Business Name:Sixian Qiantuo Intelligent Technology Co
Business Address:
Building 11, Unit 1203
Chengshi Huayuan
Sixian County, Suzhou City
Anhui Province, China